Shipping & Returns
PhenolicTags.com ships laser-engraved phenolic tags nationwide from our veteran-owned shop in the USA. Every tag is custom-engraved to a proof you approve, so returns work differently than off-the-shelf products. Here's how shipping, turnaround, damaged orders and returns work.
- No minimum order
- Free proof
- Ships in [X] business days
- Veteran owned
New to ordering? See how to order phenolic tags.
Where do you ship?
[LEGAL_TEXT: shipping coverage. Confirmed: ships nationwide. Owner to state any limits on international, APO/FPO, PO box or territory shipments]
How long until my order ships?
[LEGAL_TEXT: processing time after proof approval ([X] business days), how proof approval starts the clock, and rush availability ([RUSH TURNAROUND])]
Shipping methods and costs
[LEGAL_TEXT: carriers, service levels, how shipping is calculated, any free-shipping threshold ([PRICE]), and delivery estimates]
Order tracking
[LEGAL_TEXT: when and how tracking numbers are sent]
Damaged, lost or incorrect shipments
[LEGAL_TEXT: how to report damage or missing items, the reporting window ([X] days), and what photos or info to include]
Custom-engraved items and proof approval
[LEGAL_TEXT: custom-engraved items are made to the customer-approved proof; what happens if an approved proof contains a customer error vs. a shop error; remake policy]
Returns and refunds
[LEGAL_TEXT: whether custom-engraved items can be returned, conditions, refund method and timing]
Order changes and cancellations
[LEGAL_TEXT: how to change or cancel before proof approval and after engraving begins]
Questions?
Call 407-773-3596, email [EMAIL], or use our contact page. Answers to common questions are in the phenolic tag FAQs.